Your setup
Mac model and macOS version.
PaintHexMenu
PaintHex support
Help that starts with the project.
Share what you were doing, what you expected, and what happened instead. The practical details make it easier to find the problem.
Before you write
Three details make a useful support request.
The workspace
Matching, Rosco mixing, inventory, quantity planning, or paint sheets.
What changed
The steps you took and the result you expected. Screenshots help when project details are removed.
Common questions
Start with the part of the workflow that feels off.
Color matching
Screens, cameras, lighting, paint bases, sheen, and physical surfaces can all shift a color. Treat every PaintHex match as a planning reference, then verify it with a fully dried sample under the intended production light.
Projects and iCloud
PaintHex uses your private iCloud account for supported project data. Confirm that iCloud is enabled for PaintHex and that each device uses the same Apple Account. Sync timing can depend on the connection and iCloud availability.
Paint libraries
PaintHex is an independent planning tool and is not affiliated with or endorsed by the paint manufacturers represented in its reference libraries. Products and specifications can change, so confirm the final order with the supplier.
Still stuck?